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Asked: December 4, 20202020-12-04T06:58:26+00:00 2020-12-04T06:58:26+00:00In: English

Zappos: Customer Service or Shoes?

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Why is Zappos more known for Customer service than Shoes?

CEO 0f Zappos once said Zappos is a customer service company that happens to sell shoes. Why is Zappos always the reference point for an excellent customer service?

Zappos has been acquired by Amazon, what has changed since the acquisition?

zappos ceozappos customer servicezappos marketing strategy
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